COVID 19
In these difficult times, lenders have provided assistance packages to their customers. Below is a list of lenders on our panel which have provisions in place to help their customers.
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If your lender is not on this list, please give us a call and we will provide the best contact details for your lender.
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Please feel free to contact us if you have any questions.
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AMP
Website: https://www.amp.com.au/support/COVID-19
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Form
https://www.amp.com.au/forms/loans/covid-19-home-loan-support
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Phone: 13 30 30
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Australian Military Bank
Website: https://www.australianmilitarybank.com.au/member-advice-covid-19
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Phone: 1800 855 810
ANZ
Website: https://www.anz.com.au/promo/covid-19/?pid=brd-hb-t-hp-03-20-ser-covid19
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Form
https://www.anz.com.au/about-us/sustainability/financial-hardship/hardship-enquiry/
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Phone: 13 13 14
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Auswide
Website: https://www.auswidebank.com.au/campaign/important-information/ link to form on this page
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Phone: 1300 077 969
Bank of Queensland
Website: https://www.boq.com.au/help-and-support/assistance
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Form:
https://onlineapplications.boq.com.au/#/form/5e746bad10f87b1684e92602
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Phone: 1800 079 866 or 1300 55 72 72
Bankwest
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Form
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Phone: 1300 769 173
CBA
Website: https://www.commbank.com.au/latest/coronavirus.html?ei=hp-ban-cvp-default-coronavirus
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Form
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Phone 13 30 95 8am – 9pm Mon – Fri 9am – 2pm Sat
Firstmac
Website: https://www.firstmac.com.au/contact-us
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Phone: 13 12 20 7am – 7pm Mon – Fri AEST
Gateway Bank
Website: https://www.gatewaybank.com.au/Coronavirus
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Phone: 1300 728 995
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Heritage Bank
Website: https://www.heritage.com.au/about/news/2020/heritage-responds-to-covid19-situation
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Form
https://www.heritage.com.au/about/news/2020/~/-/media/6ac88ecdf89d400d9141539e2b6247f7.ashx
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Dedicated hotline: 1300 726 100
ING
Website: https://www.ing.com.au/help-and-support/coronavirus-covid-19.html
https://www.ing.com.au/help-and-support/tips-hints-guides/financial-hardship.html
Form
https://www.ing.com.au/pdf/Statement_of_Financial_Position.pdf
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Phone: 133 464
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Macquarie Bank
Website: https://www.macquarie.com/au/personal/coronavirus
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Form
https://www.macquarie.com/au/personal/forms/payment-pause
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Phone: 1300 363 330 or 133 174
ME Bank
Website: https://www.mebank.com.au/support/coronavirus-information/
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Form
https://www.mebank.com.au/support/financial-hardship/apply-for-support/
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Phone: 13 15 63
Resimac
Website: https://www.resimac.com.au/coronavirus-support
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Form
https://www.resimac.com.au/hardship-resimac-funded-loans/form
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Phone: https://www.resimac.com.au/contact-us for various contact numbers
St George Bank
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Form
https://eforms.stgeorge.com.au/olfmu/eforms/assist/#/welcome/applyNow
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Phone: 13 33 30
Suncorp Bank
Website: https://www.suncorp.com.au/banking/covid19-information-for-home-owners.html
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Form
https://www.suncorp.com.au/banking/help-support/coronavirus-contact-form.html
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Phone 13 11 55
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Teachers Mutual Bank
Website: https://www.tmbank.com.au/coronavirus?icn=corona2020&icd=hp-banner1
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Phone: 13 12 21 8am – 7pm Mon – Fri 9am – 3pm Sat
Westpac
Website: https://www.westpac.com.au/help/disaster-relief/coronavirus/home-loans/
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Form
https://banking.westpac.com.au/olfmu/eforms/assist/#/welcome/applyNow
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Phone 132 558 or 1800 067 497
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